Welcome to the KCNC DR ETO Support Center!

Important News/Recent Developments

  • Kern County DR "soft launches" ETO Software on October 1 with new families!
  • Forgotten your password? Please feel free to contact Kim Silva at kisilva@kern.org or Alicia Garcia at algarcia@kern.org with "Reset Password" in the email subject line for your new password.
  • There is a new way to submit support request that would allow us to better serve your needs, to learn more please go back to the Support Request Page.
  • Come back soon! This site will have information and resources for you from How To Guides, Manuals, and others. We plan to add more soon!
  • Go back to DR ETO Software Log In page .

Did You Know?

  • Got a question? You may find the answer at DR ETO FAQs
  • Download the Crystal Reports Viewer to view your reports on ETO

    Important Documents and Downloads

    Manuals

    Guides

    DR Toolkit For Service Providers

  • DR Service Area Map pdf symbol:
  • DR Satisfaction Survey (MS Doc)
  • DR Satisfaction Survey Procedures (MS Doc)
  • Social Condition Matrix
    The Social Condition Matrix system is an Excel-based system designed to help programs evaluate changes in the condition and functioning of client families. The strength-based system, based on advocate or case manager observation, tracks a family's status in twelve functional areas over time. By evaluating families holistically, rather than only their negative or problem areas, case planning can build upon family strengths which improves long term outcomes. The Social Condition Matrix is designed for both front-line and administrative staff.Advocates are able to easily document changes over time in each client family and Program Managers are able to easily supervise the program's total caseload. The system is available free to family service organizations.
  • DR Task Force
    Comprised of DR site supervisors, case managers, family advocates and data entry staff, the DR Task Force develops and maintains a comprehensive training and data technical assistance system to support agencies in their assessment of family progress and evaluation of the DR services offered to children, families and communities.
  • 2006 Child Death Review Report (MS Word)

    Additional DR Resources

  • Implementing Differential Response in California: Promising Practices and Lessons Learned pdf symbol:
  • Differential Response in California pdf symbol:
  • Choosing the Path Less Traveled: Strengthening California Families Through Differential Response pdf symbol:
  • Families’ Connections to Services in an Alternative Response System pdf symbol:
  • Overview of Differential Response Models pdf symbol:
  • Protecting Children article: The Emergence of Differential Response pdf symbol:
  • Differential Response in Severe Physical and Sexual Abuse Investigations pdf symbol:
  • Alternative Response Approaches: State and local examples
  • Getting Started On Community Child Protection How State And Local Leaders Can Help Communities Safeguard Children More Effectively pdf symbol:
  • Seven Habits of Highly Effective Programs


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